How do I contact the support team?
The support team can assist you if you experience issues with connectivity or with the Connectivity Management platform. You can raise a ticket by emailing the support team.
To help us resolve your problem quickly, please provide as much information as possible. This includes:
- Your name and email address
- Subject—a brief description of the issue
- Affected SIMs—the subscriber IDs (such as ICCIDs or MSISDNs) of any affected subscribers (optional)
- Description—all relevant information, such as:
- The date and time when the issue started
- Location information, such as a postcode or ZIP code, for any affected subscribers
- Information from your logs
- Error codes