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Choosing your account type

Pelion Device Management offers two tiers of account types:

  • Free tier: Free accounts you can use to evaluate Device Management.

  • Commercial tier: Production-grade commercial accounts, which have access to all Device Management services. A commercial account always requires a business agreement with us.

    • The standard commercial account is an aggregator account. It can manage several tenant accounts (see below) as a business provider.

    • Tenant: A commercial account owned by an aggregator but managed as an individual account. A tenant cannot exist without linkage to an aggregator account and has access to the same or fewer services than the aggregator.

      For more information about aggregator and tenant accounts, including how to create them, please see the aggregator accounts page.

Comparing account tiers

Compared to free-tier accounts, commercial-tier accounts offer additional benefits:

Feature Free tier limit Commercial tier
User accounts 2 25 in system accounts, unlimited users when using a custom identity provider
Applications 4 25
Application access management Available, maximum device count and transactions limit apply Unlimited, extra fees apply when tier quota exceeded on data or device count
Custom identity provider integration Not available Available
Tenants Not available 20
Billing reports Not available Available
Policy groups 3 10
Trusted certificates (including developer certificates) 10 50
Third-party CA integration Not available Available
Device commands queue Available Available, 20 commands per device
Notification channel reliability Event queuing time-to-leave 24h/max 50MB, for websocket channels Event queuing time-to-leave 24h/50MB for websockets and callback channels
Device firmware updates 200 a month Unlimited, extra fees apply when tier quota exceeded on data or updated device count
Update firmware images 10 1,000
Manifests 10 1,000
One-shot update campaigns 200 a month Unlimited
Continuous update campaigns Not available Unlimited
Device transaction (north and southbound) 300,000 a month Unlimited, extra fees apply when tier quota exceeded
Device groups 10 Unlimited (A device can be in a maximum of 10 groups)
Devices in system 100 Unlimited, extra fees apply when tier quota exceeded on active device count
Device sentry monitoring sessions Based on customer request Unlimited
Terminal sessions with Pelion Edge Available, maximum device count and transactions limit apply Unlimited, extra fees apply when tier quota exceeded on data or device count
Logging data sessions with Pelion Edge Available, maximum device count and transactions limit apply Unlimited, extra fees apply when tier quota exceeded on data or device count
Application image registry with Pelion Edge Available, maximum device count and transactions limit apply Unlimited, extra fees apply when tier quota exceeded on disk space
System monitoring data history with secure factory provisioning 3 months 3 years

Upgrading your account type

To upgrade from a free-tier account to a commercial-tier account, contact our sales team. A representative will contact you to create a business agreement with us.